1. FreePBX
2. queues
3. source strings
4. review

When No Ready Agents

When set to 'Call as Dialed' the queue will call an extension just as if the queue were another user. Any Follow-Me or Call Forward states active on the extension will result in the queue call following these call paths. This behavior has been the standard queue behavior on past FreePBX versions. <br />When set to 'No Follow-Me or Call Forward', all agents that are extensions on the system will be limited to ringing their extensions only. Follow-Me and Call Forward settings will be ignored. Any other agent will be called as dialed. This behavior is similar to how extensions are dialed in ringgroups. <br />When set to 'Extensions Only' the queue will dial Extensions as described for 'No Follow-Me or Call Forward'. Any other number entered for an agent that is NOT a valid extension will be ignored. No error checking is provided when entering a static agent or when logging on as a dynamic agent, the call will simply be blocked when the queue tries to call it. For dynamic agents, see the 'Agent Regex Filter' to provide some validation.

When set to 'Yes' agents who are on an occupied phone will be skipped as if the line were returning busy. This means that Call Waiting or multi-line phones will not be presented with the call and in the various hunt style ring strategies, the next agent will be attempted. <br />When set to 'Yes + (ringinuse=no)' the queue configuration flag 'ringinuse=no' is set for this queue in addition to the phone's device status being monitored. This results in the queue tracking remote agents (agents who are a remote PSTN phone, called through Follow-Me, and other means) as well as PBX connected agents, so the queue will not attempt to send another call if they are already on a call from any queue. <br />When set to 'Queue calls only (ringinuse=no)' the queue configuration flag 'ringinuse=no' is set for this queue also but the device status of locally connected agents is not monitored. The behavior is to limit an agent belonging to one or more queues to a single queue call. If they are occupied from other calls, such as outbound calls they initiated, the queue will consider them available and ring them since the device state is not monitored with this option. <br /><br />WARNING: When using the settings that set the 'ringinuse=no' flag, there is a NEGATIVE side effect. An agent who transfers a queue call will remain unavailable by any queue until that call is terminated as the call still appears as 'inuse' to the queue UNLESS 'Agent Restrictions' is set to 'Extensions Only'.

When set to YES, the following manager event will be generated: QueueMemberStatus

When set to Yes agents devices that report busy upon a call attempt will be considered as a missed call and auto paused immediately or after the auto pause delay if configured

When set to Yes agents devices that report congestion upon a call attempt will be considered as a missed call and auto paused immediately or after the auto pause delay if configured

When set to Yes, the CID Name will be prefixed with the total wait time in the queue so the answering agent is aware how long they have waited. It will be rounded to the nearest minute, in the form of Mnn: where nn is the number of minutes.

When this option is set to YES, the following manager events will be generated: AgentCalled, AgentDump, AgentConnect and AgentComplete.

When to schedule this job. Note enabling 'Random' overrides these settings

Where calls should fail to

Whether this queue uses an IVR Break Out Menu or a Queue Callback. Queue Callbacks can also be achieved through an IVR, but requires extra configuration.

While queue calls are distributed, any member has FM/FM(Find Me/Follow Me) enabled, Ringer Volume value will set based on the 'Ringer Volume Override Mode(RVOM)'.

Wrap-Up-Time

Yes

Yes + (ringinuse=no)

Yes in all queues

Yes in this queue only

You can optionally prefix the CallerID name of callers to the queue. ie: If you prefix with "Sales:", a call from John Doe would display as "Sales:John Doe" on the extensions that ring.

You can optionally present an existing IVR as a 'break out' menu.<br><br>This IVR must only contain single-digit 'dialed options'. The Recording set for the IVR will be played at intervals specified in 'Repeat Frequency', below.

You can require agents to enter a password before they can log in to this queue.<br><br>This setting is optional.

day

default

fewestcalls

hour

hours

inherit

is not allowed for your account.

leastrecent

linear

minute

minutes

none

random

random using the member's penalty as a weighting factor, see asterisk documentation for specifics

ring agent which was least recently called by this queue

ring all available agents until one answers (default)

ring random agent

ring the agent with fewest completed calls from this queue

ringall

rings agents in the order specified, for dynamic agents in the order they logged in

round robin with memory, remember where we left off last ring pass

rrmemory

rrordered

same as rrmemory, except the queue member order from config file is preserved

second

seconds

wrandom