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Creates a queue where calls are placed on hold and answered on a first-in, first-out basis. Many options are available, including ring strategy for agents, caller announcements, max wait times, etc.
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Medium |
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Medium |
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Medium |
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Default state for AMI emit events related to an agent's call. This setting will only affect the default for NEW queues, it won't change existing queues or enfore the option on in new ones.
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Medium |
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Default state for AMI to emit the QueueMemberStatus event. This setting will only affect the default for NEW queues, it won't change existing queues or enfore the option on in new ones.
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Medium |
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Medium |
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Medium |
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Determines if callers should be exited prematurely from the queue in situations where it appears no one is currently available to take the call. The options include:
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Medium |
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Determines if new callers will be admitted to the Queue, if not, the failover destination will be immediately pursued. The options include:
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Medium |
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Medium |
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Medium |
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Dynamic Members are extensions or callback numbers that can log in and out of the queue. When a member logs in to a queue, their penalty in the queue will be as specified here. Extensions included here will NOT automatically be logged in to the queue.
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Medium |
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Earlier versions of this module allowed such queues to be chosen, once changing this setting, it will no longer appear as an option
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Medium |
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Medium |
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Enabling this option, all calls are marked as 'answered elsewhere' when cancelled. The effect is that missed queue calls are *not* shown on the phone (if the phone supports it)
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Give this queue a brief name to help you identify it.
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Medium |
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Gives queues a 'weight' option, to ensure calls waiting in a higher priority queue will deliver its calls first if there are agents common to both queues.
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Medium |
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Medium |
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Honor Wrapup Time Across Queues
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Medium |
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Medium |
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How often to announce a voice menu to the caller (0 to Disable Announcements).
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Medium |
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How often to announce queue position and estimated holdtime (0 to Disable Announcements).
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Medium |
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Medium |
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Medium |
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Medium |
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If checked, any queue member that is actually an outside telephone number, or any extensions Follow-Me or call forwarding that are pursued and leave the PBX will be forced into Call Confirmation mode where the member must acknowledge the call before it is answered and delivered.
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Medium |
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If checked, the queue will not answer the call. Under most circumstance you should always have the queue answering calls. If not, then it's possible that recordings and MoH will not be heard by the waiting callers since early media capabilities vary and are inconsistent. Some cases where it may be desired to not answer a call is when using Strict Join Empty queue policies where the caller will not be admitted to the queue unless there is a queue member immediately available to take the call.
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Medium |
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If the call is subsequently transferred, the wait time will reflect the time since it first entered the queue or reset if the call is transferred to another queue with this feature set.
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Medium |
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If this extension is part of a Queue then the Queue will attempt to use the user's extension state or device state information when determining if this queue member should be called. In some uncommon situations such as a Follow-Me with no physical device, or some virtual extension scenarios, the state information will indicate that this member is not available when they are. Setting this to 'Ignore State' will make the Queue ignore all state information thus always trying to contact this member. Certain side affects can occur when this route is taken due to the nature of how Queues handle Local channels, such as subsequent transfers will continue to show the member as busy until the original call is terminated. In most cases, this SHOULD BE set to 'Use State'.
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Medium |
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If this is Enabled, and multiple agents are available, Asterisk will send one call to each waiting agent (depending on the ring strategy). Otherwise, it will hold all calls while it tries to find an agent for the top call in the queue making other calls wait.
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Medium |
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If timeoutrestart is set to yes, then the time out for an agent to answer is reset if a BUSY or CONGESTION is received. This can be useful if agents are able to cancel a call with reject or similar.
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Medium |
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If you wish to have a delay before the member is connected to the caller (or before the member hears any announcement messages), set this to the number of seconds to delay.
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Medium |
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If you wish to report the caller's hold time to the member before they are connected to the caller, set this to yes.
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Medium |
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Medium |
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Incoming calls to agents can be recorded. If 'never' is selected, then in-call on demand recording is blocked.
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Mark calls answered elsewhere
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Medium |
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Medium |
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Medium |
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