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Medium |
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Medium |
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<b>ERROR</b>: You have selected an IVR that uses Announcements created from compound sound files. The Queue is not able to play these announcements. This IVRs recording will be truncated to use only the first sound file. You can correct the problem by selecting a different announcement for this IVR that is not from a compound sound file. The IVR itself can play such files, but the Queue subsystem can not
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Medium |
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Medium |
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Medium |
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Add an Alert-Info Header like Snom and other Phones need for Ring or Ringtone informations
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Medium |
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Medium |
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After a successful call, how many seconds to wait before sending a potentially free agent another call (default is 0, or no delay) If using Asterisk 1.6+, you can also set the 'Honor Wrapup Time Across Queues' setting (Asterisk: shared_lastcall) on the Advanced Settings page so that this is honored across queues for members logged on to multiple queues.
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Medium |
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Medium |
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Medium |
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Agent Called Events Default
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Allow Dynamic Members of a Queue to login or logout. See the Queues Module for how to assign a Dynamic Member to a Queue.
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Medium |
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Medium |
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Always allows the caller to join the Queue.
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Medium |
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Medium |
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Medium |
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Announce position of caller in the queue?
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Medium |
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Announcement played to callers prior to joining the queue. This can be skipped if there are agents ready to answer a call (meaning they still may be wrapping up from a previous call) or when they are free to answer the call right now. To add additional recordings please use the "System Recordings" MENU.
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Medium |
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Announcement played to the Agent prior to bridging in the caller <br><br> Example: "the Following call is from the Sales Queue" or "This call is from the Technical Support Queue".<br><br>To add additional recordings please use the "System Recordings" MENU. Compound recordings composed of 2 or more sound files are not displayed as options since this feature can not accept such recordings.
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Medium |
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Announcement played to the Queue Memeber announcing the Queue call and requesting confirmation prior to answering. If set to default, the standard call confirmation default message will be played unless the member is reached through a Follow-Me and there is an alternate message provided in the Follow-Me. This message will override any other message specified..<br><br>To add additional recordings please use the "System Recordings" MENU.
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Medium |
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Medium |
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Medium |
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Asterisk timeoutpriority. In 'Strict' mode, when the 'Max Wait Time' of a caller is hit, they will be pulled out of the queue immediately. In 'Loose' mode, if a queue member is currently ringing with this call, then we will wait until the queue stops ringing this queue member or otherwise the call is rejected by the queue member before taking the caller out of the queue. This means that the 'Max Wait Time' could be as long as 'Max Wait Time' + 'Agent Timeout' combined.
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Medium |
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Asterisk: penaltymemberslimit. A limit can be set to disregard penalty settings, allowing all members to be tried, when the queue has too few members. No penalty will be weighed in if there are only X or fewer queue members.
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Medium |
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Medium |
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Medium |
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Auto Pause an agent in this queue (or all queues they are a member of) if they don't answer a call. Specific behavior can be modified by the Auto Pause Delay as well as Auto Pause Busy/Unavailable settings if supported on this version of Asterisk.
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Medium |
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Medium |
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Auto Pause on Unavailable
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Medium |
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Medium |
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Bad Queue Number, can not be blank
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Callback to use when caller presses 1.
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Medium |
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Medium |
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Medium |
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Callers will exit if all agents are paused, show an invalid state for their device or have penalty values less than QUEUE_MAX_PENALTY (not currently set in FreePBX dialplan).
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Medium |
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Callers will not be admitted if all agents are paused, show an invalid state for their device, or have penalty values less than QUEUE_MAX_PENALTY (not currently set in FreePBX dialplan).
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Medium |
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Medium |
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Compound Recordings in Queues Detected
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Medium |
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