Static agents are extensions that are assumed to always be on the queue. Static agents do not need to 'log in' to the queue, and cannot 'log out' of the queue.<br><br>List extensions to ring, one per line.<br><br>You can include an extension on a remote system, or an external number (Outbound Routing must contain a valid route for external numbers). You can put a "," after the agent followed by a penalty value, see Asterisk documentation concerning penalties.<br /><br /> An advanced mode has been added which allows you to prefix an agent number with S, P, X, Z, D or A. This will force the agent number to be dialed as an Asterisk device of type SIP, PJSIP, IAX2, ZAP, DAHDi or Agent respectively. This mode is for advanced users and can cause known issues in FreePBX as you are by-passing the normal dialplan. If your 'Agent Restrictions' are not set to 'Extension Only' you will have problems with subsequent transfers to voicemail and other issues may also exist.