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Medium |
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already used, please use a different name.
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Medium |
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Medium |
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(Formerly Virtual Queue Plus) MODULE REQUIRES A LICENSE FOR IT TO FUNCTION. Queue Pro adds additional advanced features to Queues module.
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Agent Post Hangup Destination
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Medium |
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Medium |
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Alert Info to add to SIP header when sent to the agent that is commonly used to create some form of distinctive ring to the agent.
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Medium |
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Allow caller to record callback Message
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Medium |
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Alternative destination to that defined in the hosting queue if the call exits the queue and proceeds to the fail over destination.
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Medium |
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Alternative destination to that defined in the hosting queue if the call exits the queue with QUEUESTATUS: FULL.
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Medium |
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Alternative destination to that defined in the hosting queue if the call exits the queue with QUEUESTATUS: JOINEMPTY.
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Medium |
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Alternative destination to that defined in the hosting queue if the call exits the queue with QUEUESTATUS: JOINUNAVAIL.
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Medium |
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Alternative destination to that defined in the hosting queue if the call exits the queue with QUEUESTATUS: LEAVEEMPTY.
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Medium |
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Alternative destination to that defined in the hosting queue if the call exits the queue with QUEUESTATUS: LEAVEUNAVAIL.
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Medium |
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Amount of days to retain data callback Deamon logs. MAX is 30 days.
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Medium |
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Annoucement to be played remote agents when answering a queue call to confirm they want to answer the call. This will override the queue setting as well as any follow-me announcement they have set.
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Medium |
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Medium |
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Announcement to play to agent upon answering a queue call prior to bridging the caller.
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Medium |
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Announcement to play to callers upon joining the queue.
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Medium |
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Medium |
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Medium |
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Medium |
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CID prefix to prepend to the callers name, commonly used to help the agent know what queue the call came in to.
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Medium |
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Call Confirm Announcement
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Medium |
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Call back will dial the number between this given timings based on THEIR Timezone.
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Medium |
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CallBack Daemon Data Retention
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Caller ID to use when calling the destination number. Example: Sales Callback <8000>
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Medium |
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Medium |
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Caller Post Hangup Destination
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Medium |
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Check to see if the number of calls in the callback queue are greater the specified notification levels
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Medium |
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Destination to link this virtual queue setup instance, usually points to an actual queue.
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Medium |
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Destination to send the agent to upon the caller hanging up the call.
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Medium |
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