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(Formerly QXact Reports) COMMERCIAL MODULE REQUIRES A LICENSE FOR IT TO FUNCTION. If you use ACD/Queues you need Queue Reports to help you make the most of your time! Queue Reports is an advanced reporting module that lets administrators keep an eye on every aspect of there queues. With Queue Reports you are given insight into each and every one of your queues. Queue Reports gives you full control over what data is displayed for each type of report and allows you to build custom templates for quick reporting. Each report type such as
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<p>Note: The "Combined" options below are for cascading queues and only apply if you have cascading queues
configured (for example, a primary queue where callers go first that then times out to another queue). Selecting
this option for a report unnecessarily will only cause the report to take longer to process but will not change
the output data.</p>
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Agent Availability Detail
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Agent Missed Calls Detail
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All Call Distribution by Day
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All Call Distribution by Day of Week
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All Call Distribution by Hour
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All Call Distribution by Queue
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Amount of days to retain data. Setting this above 90 could cause performance issues.
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Ans. Call Distribution by Agent
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Ans. Call Distribution by Queue
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Chose a date range for the report.
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Dont execute any SQL statements
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Enter an email where the report will be sent.
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Enter scheduled report ID
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Files to import separate by comma
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Files to reimport separate by comma
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Force Type: database or file
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From the beginning of the
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Not all required fields were provided
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